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I just got eMail2Pop and installed the software. My first attempt at using it was unsuccessful. I then posted a question in the support forum and seriously within one half hour, I had a response. Now that is fast customer service. I was then told to contact the LIVE Online Help and was walked throught custom setup and the software now works GREAT! I can now use my Outlook to send and receive email for all of my accounts. A great convenience! I give a 10 to the customer service and 10 to the operation of the software. This is great and I am recommending it to all of my friends and co-workers. --Beefyone |
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PorkChup Solutions, the creator of eMail2Pop, offers many methods of contact.
Note: eMail2Pop and PorkChup Solutions are not affiliated with America Online, Inc.
Support response times typically range from 1 to 6 hours during normal business hours. All e-mail is usually answered within 24 hours. Because PorkChup Solutions is located in California, business hours are 10AM to 6PM. Support services are available after 6PM until 11PM, depending on the current business schedule.
Support Services:
Online Live Support:
Support Forums (online discussion area): http://forums.porkchup.com
Online Documentation: http://support.email2pop.com
Support E-mail: support@email2pop.com
Sales and Order InquiriesLive support is available only when the button above says "Click here for Live Help." When Live Help is available, a chat window will be initiated. Typical wait time for a live operator is approximately 5 minutes.
Support Forums (online discussion area): http://forums.porkchup.com
The eMail2Pop Support Forums provides an excellent
place to communicate with eMail2Pop Support and other users of eMail2Pop. Support
response times are usually the same or better than e-mail, because other
eMail2Pop users may join in and lend a hand. The Support Forums are an excellent
knowledge base of current and past issues. Try searching the forums before
posting a message. The support forums also offer private messaging systems.
Online Documentation: http://support.email2pop.com
The help file distributed with eMail2Pop is also
available online for quick and easy access. The online help file always
contains the most up-to-date information.
Support E-mail: support@email2pop.com
Order/Registration Issues:
support@email2pop.com
Bulk Ordering / Corporate Inquiries: porkchup@porkchup.com
Bulk Ordering / Corporate Inquiries: porkchup@porkchup.com
Company Inquiries - PorkChup Solutions
PorkChup Solutions:
www.porkchup.com
Corporate Inquiries: porkchup@porkchup.com
Fax Line: (614) 883-9562
Corporate Inquiries: porkchup@porkchup.com
Fax Line: (614) 883-9562
No support requests will be answered via fax. Please leave an e-mail address
for a reply to faxes.
